Twin Wireless collects only the information reasonably needed to respond to customers, provide requested services, protect the website, and maintain business records.
"Twin Wireless" is a trade name of Twins Wireless Cell City Inc, the company that operates the Line Ave shop, this website, and the Twin Wireless mobile app for Android. This policy covers all three. Where a section applies only to the app, it says so.
Information We Collect
Depending on the service used, we may collect:
- Name, telephone number, optional email address, and preferred contact method.
- If you ask us about AT&T Internet, Fiber, or Wireless service: the service address where you want internet service (street, apartment or unit, city, state, and ZIP code), and for a business request the business name, roughly how many lines you need, and your current provider.
- Device type, model, repair issue, appointment details, and customer notes.
- Carrier or bill provider, the prepaid telephone number or utility, TV or internet account number, requested amount, due date, request status, and other Bill Pay details.
- Payment method selection, payment confirmation name or note, and manual-verification status.
- An IMEI, when you ask us to check a device. See Device Checks and the IMEI below.
- Messages you type to Khaled, our virtual assistant.
- Basic technical and security records such as date, time, browser information, IP address, error logs, and activity used to prevent abuse.
- If you create a customer account: your name, email address, and a securely hashed version of your password. Twin Wireless never stores the password itself and cannot read it.
Information You Should Not Submit
Do not enter carrier passwords, account PINs, Social Security numbers, full debit- or credit-card numbers, online-banking credentials, or unrelated sensitive information in a website form, an app form, or a notes field.
How We Use Information
- To review and complete repair, appointment, device-check, activation, Bill Pay, and customer-service requests.
- To find out which AT&T services are available at the service address you gave us, and to contact you about that request.
- To contact customers about a request, approval, payment, repair, pickup, or account correction.
- To confirm identity or match a customer with a submitted request.
- To prevent spam, fraud, misuse, unauthorized access, and security incidents.
- To maintain records, resolve disputes, and meet legal or regulatory obligations.
- To improve website reliability and customer service.
Phone Calls and Text Messages
We send texts when you ask for or agree to them. The permission you give determines which messages you receive. Providing a phone number for contact alone does not enroll you in promotional offers. Full program terms are in our Website Terms.
Texts you ask for during a phone call
When you call Twin Wireless at (318) 670-3938 or (318) 723-9666, an AI phone assistant may answer and help with common questions. During that call, it may offer to send you a one-time text message — either a callback message passed to the shop owner, a financing application link, or information about the AT&T services we sell in our store, if you ask for one. We send that text only after you agree during the call.
Texts about a repair you brought to the shop
If you agree to repair texts when you drop off a device or request a repair time online, we may text you about that repair: appointment and repair-status updates, a message when your device is ready for pickup, and — after the repair is finished — a single message inviting you to share your experience in a Google review. We send no more than one review invitation per repair, and we do not send a reminder if you do not reply.
Agreeing to repair texts is optional and is never a condition of buying anything or of receiving repair service. If you would rather not be texted, tell the person at the counter or reply STOP to any message, and we will stop.
Texts about an AT&T service request you sent us
When you send us an AT&T service request on this website or in the Twin Wireless app, you can tick a box that lets us text you. If you tick it, we may text that number about that request only: questions we need answered to check what is available at your address, and arranging a call, a visit, or next steps. The box is never ticked for you and is optional — leave it unticked and we will call or email you instead. Agreeing to texts is not a condition of buying anything. These texts never include offers, promotions, or review invitations.
Separate signup for repair texts and offers
The optional text signup lets you agree to repair messages and occasional updates and offers. We record the wording you agreed to, your number, and the date and time. This signup is not required for a purchase or repair. The repair-booking checkbox covers repair updates and one review invitation; it does not enroll you in promotional offers.
Terms that apply to every message we send
Message frequency varies by request and by the program you choose. Repair messages include no more than one review invitation per repair. Message and data rates may apply. Reply STOP to any message to opt out at any time, or HELP for help. You may also call us at (318) 670-3938 for help with messaging. Carriers are not liable for delayed or undelivered messages.
We do not share or sell mobile opt-in information, telephone numbers collected for texting, or text-message consent to any third party for marketing or promotional purposes. No mobile information is sold, rented, or shared with third parties or affiliates for their own marketing. The only parties that ever handle your number for messaging are the communication providers that deliver the message on our behalf, and they may use it solely to deliver it.
We keep a record of the texting permission you gave — the number, what you agreed to, and when, and for permission given in a website or app form, which form it was and the IP address and browser or app details it was sent from — so we can honor it and honor a later STOP. When you opt out, we keep your number on a do-not-text list for the sole purpose of making sure we do not text you again.
Text Messaging
We use your mobile number only to send the texts you asked for or agreed to receive. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We use a messaging provider only to deliver our texts.
Sharing Information
We may share information with carriers, service providers, payment services, hosting or security providers, and professional advisers only when reasonably needed to provide a requested service, operate the website, protect rights, or comply with law.
An AT&T service request you send on this website or in the app goes only to Twin Wireless: sending it does not send your details to AT&T or create anything with AT&T. To answer it, a person at Twin Wireless looks up what AT&T offers at the service address you gave us, and if you decide to go ahead, enters the details AT&T needs to set up the service you chose.
Twin Wireless does not sell personal information. As stated above, mobile opt-in information and text-message consent are never shared or sold to third parties for marketing or promotional purposes, and are excluded from every category of sharing described in this section except delivery of a message you asked for.
Website Analytics & Your Choice
With your permission, Twin Wireless uses Google Analytics to understand page visits, general device and browser categories, approximate region, referral sources, and website interactions. Analytics helps us improve the website and understand which services customers use.
We configure Analytics to avoid sending form entries, names, telephone numbers, email addresses, wireless numbers, IMEIs, payment amounts, payment references, request numbers, or private payment-link codes. Page addresses sent to Google Analytics exclude private identifiers and retain only selected campaign parameters, such as advertising source tags. Analytics does not run on account pages, private payment pages, staff pages, or links containing private identifiers.
You may allow or decline Analytics using the privacy notice. Use the Privacy Settings button displayed on the website to change that choice later. Declining Analytics does not prevent you from using the website or submitting a service request.
The repair estimator may report the selected device category, repair type, and published estimate value. This does not include your contact details or a bill-payment amount. Google may process Analytics information according to its own terms and privacy practices. Learn more at How Google uses information from sites that use its services.
These Analytics settings apply to the website. App features and information handling are described below. Pages opened from the app may use their own cookies and privacy settings.
Website Translation
The website uses GTranslate and Google Translate for its optional language selector. These third-party services may process the page text you choose to translate and technical information needed to provide the translation. Their own terms and privacy practices apply. Automatic translations may contain errors; contact Twin Wireless if you need help understanding a service or policy.
Cash App, Zelle & Third Parties
Payments made through Cash App, Zelle, a bank, a carrier, or another third party are also governed by that provider's terms and privacy practices. Twin Wireless does not control third-party applications or websites.
The Twin Wireless Mobile App
The Twin Wireless Android app sends account and service requests to our website over HTTPS. It also stores your sign-in session, a cached account profile, and saved request details on your device. Device checks and optional push notifications use the services described below. Links to payment, financing, maps, and social services open services with their own privacy practices.
Camera access for IMEI scanning:
- Camera — used to read an IMEI barcode when you choose to scan it. The scanner displays a camera preview and reads the barcode number; it does not save or upload photos or videos. You can decline camera access and type the IMEI instead.
The IMEI scanner does not record audio, and the Android app does not request microphone permission. Camera access and notification access can be managed in your device settings.
Messages you type to Khaled, our virtual assistant, are answered by Twin Wireless's own server using our published repair prices and shop information. They are not sent to any outside artificial-intelligence service.
Device Checks and the IMEI
When you ask us to check a device, the IMEI you scan or type is sent to a specialist third-party device-checking service, which may return available device, carrier, and lock information. The free basic check does not include a blacklist result; a separate detailed report may include additional status information for a fee. We cannot produce that report without sending the IMEI, because the information lives in industry databases that Twin Wireless does not operate.
We send only the IMEI. An IMEI is a device identifier. We do not send your name, telephone number, email address, or other customer contact details with it. The checking service is operated by a company located outside the United States, under its own terms; Twin Wireless does not control what that company does with the numbers it receives.
If you would rather not have an IMEI sent to that service, do not use the device check. Bring the phone to the shop instead and we will look at it in person.
Push Notifications
This section applies to the app only. If you sign in and allow notifications, the app registers a notification token so we can tell you when a bill-pay request has been approved, verified, or completed. We ask for this permission only after you sign in, never on first opening the app.
Notifications are delivered through Expo and Google's Firebase Cloud Messaging. Delivery sends your notification token, the message, and the request identifier and status through these services. An approval message may include the total to pay. The notification does not include your carrier or utility account number.
You can turn notifications off in your device settings. Signing out also asks our server to remove notification registrations, but that request may fail if the connection is unavailable. If notifications continue after signing out, disable them in device settings and contact us.
Customer Accounts
A customer account is optional. It exists so you can see your bill pay history on any device you sign in to. Passwords are stored only as a one-way hash, and sign-in sessions are held as tokens that can be revoked by signing out.
A past request is added to an account only when someone proves they know both its request number and the contact telephone number used on it. Twin Wireless does not attach requests to an account automatically.
Deleting Your Account
To delete your account, open My Account on our website, sign in, choose Delete my account, and enter your current password. Use this website option if deletion in your app does not complete. If you cannot sign in, follow the instructions at twin-wireless.com/account/delete or email help@twin-wireless.com. We will verify your request before deleting the account.
Deleting an account removes your sign-in email address, stored password hash, account name and telephone number, active sign-in sessions, notification registrations, and links to past requests from the active account system. Backup copies are addressed in the Retention section below.
Deleting an account does not erase the record of work we performed or payments we handled. Bill pay, repair, and activation requests are business records of an actual transaction, and we keep them to meet our tax and accounting obligations, resolve a later dispute about a payment or a repair, and honor warranty claims on work we carried out. Once your account is deleted those records are no longer linked to any login and nobody can sign in to view them.
Retention
Information is retained only as long as reasonably necessary for the requested service, business records, fraud prevention, dispute resolution, and legal obligations. Different records may require different retention periods.
AT&T service requests are kept in our customer records for as long as we need them to handle the request and keep a record of what you asked for, or until you ask us to delete them. You can ask us to delete a request at any time using the contact details below. We keep only what we must: for example, a texting permission or a STOP request so we can keep honoring it, and records we need for security, fraud prevention, accounting, or legal reasons. Copies in server backups may remain after a record is deleted from the active system. Contact us if you need information about backup retention.
Security
We use reasonable administrative and technical safeguards designed to protect customer information, including encrypting information in transit between your device and our servers. No website, device, transmission, or storage system can be guaranteed completely secure.
Your Choices
You may contact Twin Wireless to ask about, correct, or request deletion of information you submitted. Some information may be retained when reasonably required for completed transactions, security, disputes, or legal obligations.
Children
The website, the app, and our online service forms are intended for customers able to authorize a transaction and are not directed to children under thirteen.
Policy Changes
This policy may be updated when website features, app features, business practices, or legal requirements change. The current version will be posted on this page.
Contact
Privacy questions may be sent to help@twin-wireless.com or discussed by calling (318) 670-3938.
Written requests may be addressed to the operator of this website: Twins Wireless Cell City Inc, 2328 Line Ave, Shreveport, LA 71104, United States.