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TWIN WIRELESS · YOUR INFORMATION

DELETE YOUR ACCOUNT

You can delete your Twin Wireless customer account at any time, from inside the app or by asking us directly.

A Twin Wireless account exists only so you can see your own bill pay and repair history on any device. You are never required to have one, and you can delete it whenever you like.

"Twin Wireless" is a trade name of Twins Wireless Cell City Inc, the company that operates the Line Ave shop, this website, and the Twin Wireless mobile app.

Delete Your Account in the App

This is the fastest way, and it takes effect immediately.

  1. Open the Twin Wireless app and go to My Account.
  2. Sign in if you are not already signed in.
  3. Scroll to Delete my account.
  4. Enter your password to confirm.

Your account is removed straight away and you are signed out on every device.

Delete Your Account Without the App

If you have already uninstalled the app, or you cannot sign in, ask us and we will remove the account for you.

Please include the email address on the account so we can find it. We will confirm the request with you before deleting anything, so that nobody else can close your account, and we will complete it within 30 days of confirming.

What Is Deleted

When your account is deleted, the following is permanently destroyed and cannot be recovered:

  • Your sign-in email address and your stored password.
  • The name and telephone number held on the account.
  • All active sign-in sessions, on every device.
  • Any notification registrations, so the app stops sending you notifications.
  • The links between your account and your past requests, so those requests are no longer connected to any login.

What Is Kept, and Why

Deleting your account does not erase the record of work we performed or payments we handled. Bill pay requests, repair requests, and activation requests are business records of a real transaction between you and Twins Wireless Cell City Inc. We keep them so that we can meet our tax and accounting obligations, resolve a later dispute about a payment or a repair, and honor warranty claims on work we carried out.

Once your account is gone these records are no longer linked to any login, and no one can sign in to view them. If you want to ask about a specific past request after deleting your account, call the shop and we will help you in person.

Deleting the App Alone Does Not Delete Your Account

Uninstalling the Twin Wireless app removes it from your device but leaves your account in place. Use one of the two routes above if you want the account itself removed.

Questions

Twins Wireless Cell City Inc · 2328 Line Ave, Shreveport, LA 71104 · (318) 670-3938 · help@twin-wireless.com

Our full Privacy Policy explains everything else we collect and how it is used.