NO CASH REFUNDS. All sales are final unless an exchange, repair warranty, merchandise credit, or other remedy is specifically allowed below or required by applicable law.
βTwin Wirelessβ is a trade name of Twins Wireless Cell City Inc, the company that operates the Line Ave shop and this website, located at 2328 Line Ave, Shreveport, LA 71104. Twins Wireless Cell City Inc is the contracting party under this policy and the entity responsible for the obligations described below.
Returns & Exchanges
Eligible merchandise may be exchanged within seven (7) calendar days of purchase. The original receipt, packaging, accessories, manuals, and all included items are required.
Merchandise must be returned in the same condition in which it was sold. Twin Wireless may inspect and test an item before approving an exchange.
Approved returns receive merchandise credit only. Merchandise credit does not expire and is not redeemable for cash, except where required by law.
An exchange may be denied when an item is incomplete, damaged, altered, misused, or otherwise ineligible under this policy.
Accessories
Accessories may only be exchanged within twenty-four (24) hours of purchase. They must be unused, undamaged, complete, and returned with the original receipt and packaging.
Used, installed, damaged, incomplete, or missing accessories are not eligible for exchange.
Phones, Hoverboards & Speakers
These items include a seven-day limited store warranty beginning on the purchase date. The original receipt, box, and included accessories are required, and the item must remain in the same physical condition in which it was purchased.
The warranty does not cover physical or liquid damage, cracked or broken parts, misuse, drops, impacts, unauthorized modifications, improper charging, or customer-caused damage.
At Twin Wireless's option and subject to applicable law, an approved claim may be resolved through repair, exchange, replacement, or merchandise credit.
Repairs
Repairs include a thirty-day limited warranty covering only the specific part repaired or replaced. Diagnostic fees, special-order fees, nonreturnable parts, repair cancellation, data, and unclaimed devices are governed by the complete Repair Authorization & Warranty Policy.
Flashed or Modified iPhones
Do not reset, restore, update, erase, or factory-reset a flashed or specially modified iPhone. These actions may cause the device to lock again or lose its modified functionality.
Twin Wireless does not guarantee continued functionality after customer-performed software changes, resets, restores, updates, or carrier changes.
Activations & Payments
No refunds or exchanges are available for completed activations, activated SIM cards, prepaid airtime, monthly service payments, completed bill payments, completed unlock services, or digital services, except where required by the carrier, provider, or applicable law.
Customers must confirm the correct carrier or provider, telephone number, utility or service account number, plan, and amount before completing a transaction. A payment or activation applied to a number or account supplied by the customer cannot be reversed by Twin Wireless once the carrier, utility, or provider has processed it. Website Bill Pay requests are also governed by the Bill Pay Terms.
Customer Agreement
By signing a receipt, approving a repair, accepting a policy online, or completing a transaction after the policy is made available, the customer confirms that they have read, understood, and agreed to the applicable terms.
This policy does not limit rights or responsibilities that cannot legally be waived.