A Bill Pay request is not a completed payment. Do not send money until the request status displays “Approved for Online Payment” with the exact total and an approved payment method.
“Twin Wireless” is a trade name of Twins Wireless Cell City Inc, the company that operates the Line Ave shop and this website, located at 2328 Line Ave, Shreveport, LA 71104. Twins Wireless Cell City Inc is the contracting party under this policy and the entity responsible for the obligations described below.
Submitting a Request
The customer must provide accurate contact information, carrier, prepaid wireless number, and any requested refill details. Twin Wireless reviews the request before accepting payment.
Submitting a request does not guarantee carrier support, availability, approval, price, or completion by a requested date.
Approval & Exact Total
An approved request displays the verified carrier amount, any disclosed service fee, the calculated total, and the payment methods allowed for that request.
The customer must send exactly the approved total and include the request number in the payment note or memo. Do not use payment information from another request.
Cash App & Zelle
Cash App or Zelle information appears only after Twin Wireless enables payment for a specific request. Customers must use only the recipient information displayed on the approved request page.
A screenshot, confirmation number, payment note, or customer statement does not prove payment was received. Twin Wireless must manually verify the funds before the prepaid refill is processed or marked complete.
Never submit a carrier password, account PIN, Social Security number, debit-card number, credit-card number, or online-banking credentials through the Bill Pay form.
Customer Responsibility
The customer is responsible for confirming the correct carrier or provider, wireless number, utility or service account number, plan, amount, due date, and request number. Twin Wireless is not responsible for a delay or loss caused by incorrect information supplied by the customer, except where responsibility cannot legally be excluded.
Digits matter. A payment applied to a telephone number or account number supplied by the customer is delivered to whoever holds that number or account. Check them before the payment is taken.
Processing & Completion
A payment is not complete merely because the customer marks it as sent. Twin Wireless must verify receipt and then process or confirm the prepaid service. Carrier systems, outages, account restrictions, or third-party processing may cause delays.
The request status page is the primary record of approval and payment progress. Customers should save their request number and use the same contact telephone number for status lookup.
Refunds & Corrections
Completed bill payments, prepaid airtime, and monthly service payments are not refundable or exchangeable except where allowed or required by the applicable carrier, service provider, or law.
This includes a payment sent to the wrong telephone number or the wrong utility account number because of information supplied by the customer. Once a carrier or utility has applied a payment, Twin Wireless cannot reverse it, and a request for a reversal is decided by that carrier or utility rather than by Twin Wireless.
Any reversal, correction, refund, or account adjustment remains subject to carrier and payment-provider rules. Contact Twin Wireless promptly if the displayed information is incorrect or an approved payment appears not to have been processed.
Privacy
Information submitted through Bill Pay is handled according to the Privacy Policy. Cash App, Zelle, banks, carriers, and other third parties operate under their own terms and privacy practices.
Agreement
Submitting a Bill Pay request or payment notice after selecting the required checkbox confirms that the customer has reviewed and agreed to these terms.