By using this website or submitting a form, you agree to these Website Terms and any additional policy presented for the service you select.
"Twin Wireless" is a trade name of Twins Wireless Cell City Inc, the company that operates the Line Ave shop and this website.
Website Information
Twin Wireless provides website information for general customer convenience. Services, prices, estimates, availability, turnaround times, carrier support, and product details may change and are not guaranteed until confirmed by Twin Wireless.
Quotes & Service Requests
An online quote, appointment request, Bill Pay request, device check, catalog inquiry, or contact form is not a final contract, completed transaction, or guarantee of availability.
A final repair price may depend on the exact device, condition, diagnosis, parts, and authorized work. Additional terms may appear on the repair estimate, receipt, checkout, or approval page.
Store, Repair & Bill Pay Policies
Store transactions are governed by the Store Policy. Repairs are governed by the Repair Authorization & Warranty Policy. Bill Pay requests and payments are governed by the Bill Pay Terms.
Customer Information
You agree to provide accurate information and not impersonate another person, submit someone else's account without authority, or enter information that is unlawful, fraudulent, abusive, or unrelated to the requested service.
Personal information is handled according to the Privacy Policy.
Twin Wireless Text Messages
When you request or agree to texts during a call, at the counter, or through an optional website or app checkbox, you may receive messages from Twins Wireless Cell City Inc about that request: repair status and pickup notices, callback confirmations, links you ask for, AT&T service-request updates, and one invitation to leave a Google review after a repair. Providing a mobile number for contact alone does not enroll you in promotional texts. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time. Reply HELP, or call (318) 670-3938, for help. Carriers are not liable for delayed or undelivered messages. Consent is not a condition of purchase. Privacy policy: https://www.twin-wireless.com/privacy
Text Message (SMS) Program Terms
These terms govern the Twin Wireless text message program. You may agree to texts during a call, at the counter, or by selecting an optional checkbox on a website or app form.
Program Description
Service-request texts include the following:
- Call-requested messages. When you call (318) 670-3938 or (318) 723-9666, our phone assistant may offer to text you a callback confirmation, a financing application link, or information about the AT&T services we sell in our store. It sends one only if you ask for it and agree during that call.
- Repair messages. If you agree to repair texts at drop-off or through a repair-time request, we may text you appointment and repair-status updates, a pickup notice, and one invitation to leave a Google review after the repair.
- AT&T service-request messages. If you select the optional text checkbox when submitting an AT&T request on our website or app, we may text you about that request and its next steps. This checkbox is not preselected.
Separate Signup for Repair Texts and Offers
The optional text signup lets you agree to repair messages and occasional updates and offers. This permission is separate from the repair-booking checkbox, which covers repair updates and one review invitation. Neither a purchase nor a repair requires promotional consent. Messages may be sent using automated technology.
Message Frequency
Message frequency varies by request and by the program you choose. Repair messages include no more than one review invitation per repair. If you do not reply to that invitation, we do not send a reminder. The separate text signup may also include occasional updates and offers.
Cost
Message and data rates may apply. Twin Wireless does not charge for text messages; your mobile carrier's standard rates apply according to your plan.
Opting Out
Reply STOP to any message at any time to cancel. You will receive one message confirming that you have been unsubscribed, after which we will send no further messages to that number. You may also tell any Twin Wireless employee that you do not want to be texted.
Help
Reply HELP to any message for assistance, or contact us at (318) 670-3938 or help@twin-wireless.com.
Carriers
Carriers are not liable for delayed or undelivered messages. Delivery is subject to your carrier's network and your device.
Consent Is Optional
Agreeing to receive text messages is optional and is never a condition of purchasing any product or of receiving any repair or other service from Twin Wireless.
Privacy
Mobile information collected for text messaging is handled according to our Privacy Policy. Twin Wireless does not share or sell mobile opt-in information, phone numbers collected for texting, or text-message consent to any third party for marketing or promotional purposes.
Acceptable Use
You may not interfere with the website, bypass access controls, probe protected pages, upload malicious content, automate abusive submissions, attempt unauthorized access, or use the website to violate law or third-party rights.
Third-Party Services & Links
The website may link to carriers, payment applications, maps, social networks, financing providers, or other independent services. Twin Wireless does not control those services and is not responsible for their availability, content, security, terms, eligibility decisions, or privacy practices.
Intellectual Property
The Twin Wireless name, logo, website design, written content, graphics, and original materials may not be copied, republished, sold, or used to misrepresent a relationship with Twin Wireless without permission.
Website Availability
We work to keep the website accurate and available but cannot guarantee uninterrupted or error-free operation. Maintenance, outages, internet failures, carrier systems, security events, or third-party services may affect access.
Limitation
To the extent permitted by law, Twin Wireless is not responsible for indirect or consequential losses arising solely from website unavailability, customer-supplied errors, or independent third-party services. Nothing in these terms excludes responsibility that cannot legally be excluded.
Changes & Governing Law
These terms may be updated when the website or business practices change. The current version will be posted here. These terms are governed by applicable United States and Louisiana law.
Contact
Questions may be directed to help@twin-wireless.com or (318) 670-3938.
These terms are entered into with Twins Wireless Cell City Inc, 2328 Line Ave, Shreveport, LA 71104, United States, trading as Twin Wireless.